My fellow hunter Ella poses the question in this excellent blog post. And I’ve asked my self the same question during the past weeks: does luxury and quality go hand in hand or do we assume that something is quality because the price reflects luxury and what you think is high standard?
In my blog post about The Bristol Hotel in Warsaw I was completely astounded over the quality and the level of service at the hotel. I decided that I would find something similar in Budapest. A hotel with a history that could deliver this kind of World Class service for a price that was affordable. I decided to go with The New York Palace.
The building dates back to the 1894 and in 2001 it was bought by the Italian luxury hotel chain Boscolo Hotels and after five years of restoration it opened to guests in 2006. On their webpage, Boscolo Hotels claim to have kept the art nouveau style and the Belle époque atmosphere of the hotel. That might be true for the adjacent New York Café, but for the hotel some tacky Italian design has found its way into the interior.
But the interior is actually not the important thing here. What is most important is the service, friendliness and that little extra that makes you feel like you’ve spend your money well by choosing to stay in that particular place.
- Service. You can certainly get a high level of service at The New York Palace. If you pay for it that is. Everything costs extra. There wasn’t even a water boiler in the room to make tea or coffee as in most 3-4 star hotels, but room service was happy to swing some tea by your room for about 4 Euros.
- Friendliness. When I check in at a hotel I expect a smile and a warm welcome. Maybe I wasn’t wearing an Armani suit, but I’m still a customer. I felt a rather arrogant attitude from almost everyone at the reception. Sure they we’re helpful and answered questions, but apart from a few of them, they all seemed like I was bothering them, when I turned up at the desk with new requests or questions.
- There were virtually no extras included and there was even an extra charge for Internet, which I just don’t get. It seems as if the budget-midrange hotels offer Internet complimentary, but the top end hotels charge for it. It just doesn’t make sense to me. The more you pay for a hotel the more complimentary things should be included, in my opinion.
I will never stay at this hotel again for the simple reason, that I paid for much more than I got. Sure I had a big bed and a huge bath tub, but at the end of the day that’s not quality, that’s just things.